What is the Parks Department's Refund Policy?

Mendon Parks & Recreation Refund and Cancellation Policies

Adopted by the Parks Commission on 5/10/2018.
Amended 1/31/20- DRAFT (to be discussed at the next parks meeting in Feb 2020)
 

Refund Policy

A full refund will be issued if a program is cancelled by the Parks Department for any reason.  There will be no cancellation fee. The user will be contacted and asked to choose between a refund or user credit.  If no response is received within 7 days, a user credit will be posted to the user's account. 

Requests for cancellations/withdrawal/changes to registrations must be received at least 2 weeks (14 days) prior to the start of the program to be eligible for a refund.  All refunds will be subject to a $25 cancellation fee. 

Cancellations/Withdrawals less than 14 days in advance may be eligible for user credit for future parks programming.  Rec. Program and Swim Lesson registrations will not be refunded or credited with less than 14 days’ notice.

Please note: every effort will be made to refund payments back onto the card used for the initial transaction.  However, the Department reserves the right to issue refunds in the form of a paper check through the Town.  These checks may take 4-5 weeks to process. You may be required to provide verification of your address and/or sign a W-9 form for a refund to be issued.  

User Credit will be posted to your REC1 account and may be used for any applicable purchase including parks programs, beach admission, or snack shack concessions.  Any credits not used within a 24-month period may be forfeited.

All requests for refunds must be submitted in writing to the Parks Department either via email or US Mail. 

Email: parkcom@mendonma.gov or

Mail: Mendon Parks Dept. 20 Main St. Mendon, MA 01756

Program Policies:

Kids 'N' Us Recreation Program

The Rec Program runs rain or shine.  We have an indoor facility in the case of inclement weather.  The program runs 8am-5pm and there will be no refunds for participants attending late or leaving early.

In case of illness we will allow up to 3 make-up days per child per season. Requests for refunds in situations with extenuating medical circumstances will be handled in accordance with our refund policy and may be referred to the Parks Commission for review.  Documentation may be requested.  

A 50% deposit is required to hold a registration spot.  Any changes to registrations are subject to the Parks Dept. refund policy.  Changes will be permitted with 14 days’ notice and subject to a $25 cancellation fee.  Changes/cancellations with less than 14 days’ notice will forfeit the 50% deposit along with any additional payment made towards 100% of the total due. The 3 make-up days may be used for changes in registrations rather than illness at the request of the account holder.

In the unlikely event of a field trip cancellation, the additional $10 charge will be refunded to all those who paid it if the trip is unable to be rescheduled.  This $10 will be posted as a user credit to the child’s account.

Swimming Lessons

Swimming Lessons are held rain or shine and will only be cancelled for severe weather.  To receive text message notifications of cancellations, please ensure your cell phone is properly registered with your Rec1 account. 

There are NO make-ups for Swim Lessons.  In the case of inclement weather on test Fridays, arrangements will be made for the child to take the test on a subsequent Friday.  All Payments are FINAL and refunds will only be issued in accordance with our refund policy.   

Town Beach

The Mendon Town Beach may close due to inclement weather.  Per our rules, the water will be cleared for 20 minutes following the sound of thunder.  Refunds or “Rain Checks” on admissions are NOT issued. Customers are advised to check the local forecast before planning a trip.

For current beach status, please check our Twitter feed https://twitter.com/MTB_Status 

Fitness Classes

In the case of inclement weather cancellations will be posted to the Mendon Parks Dept Facebook Page.  If the Mendon Upton Regional School District cancels school or has an early dismissal, fitness classes will be cancelled.  In the event of a cancellation, make-ups will be scheduled by the instructor.  All registrations are subject to our refund policy.  The start date of the session will be used when considering refunds of “punch-cards”. Alternately user credit for future sessions is available.